Customer Service? Um, no.
January 18, 2008
Remember this letter to the gym? I think by then I was trying to get their attention without being a bitch about it. If I was witty, maybe they would remember me and fix the problem.
Well now I’m mad. I got a response from the gym FOUR DAYS after I sent the email. Granted, New Years was in there, but still. If I got that email when I got to work on January 2nd, I’d be responding right away, not January 3rd.
Whatever.
It was a one liner that told me they would fix it:
Hi Karen,
We definitely need to get you back on track! I will look into that for you and get back to asap.
Oh aweseome! I thought. I thought wrong. Here we are, TWO WEEKS later and NOTHING. Me thinks it’s time to get my money back. I wonder how their head office would feel if I told them? Well I didn’t. Oops - yes I did. Just forwarded them the email string.
Now, I’m giving them no outs to do anything but give me my money back (why should I wait any longer?):
Please refund my final 6 trainers sessions TODAY. I have called 5-6 times and written this long email to explain — it’s obvious that you guys can’t get it together. I tried to be nice about it but it’s been 10 weeks or so since I first switched over to your location and it’s been TWO WEEKS since you emailed me to tell me you would fix it.
Mail me any necessary paperwork TODAY. I am NOT happy whatsoever with the service. I will keep my membership and be in when I can - but the trainer sessions are a huge disappointment.
I don’t want a phone call, I don’t want to come in to sign anything - fix it TODAY.
Too bitchy? Overzealous with the caps? Maybe - but COME ON. What am I supposed to do? Drop a weight on a twinkie’s head?
As I went over to their website, I noticed they have received an award for One of Canada’s 50 Best Managed Companies. Ha!
Have you ever been ignored by a big company so blatantly? Sheesh.
January 18th, 2008 at 11:04 am
I’ve been ignored plenty and sometimes I wonder if it’s because I’m TOO bitchy in my emails/letters/phone calls. Not that this is bitchy, I think it’s very professional in an appropriate fuck you kind of way.
Jennifer’s last blog post..Hiatus
January 18th, 2008 at 11:51 am
Oh yeah. Nice email.
It seems that the big company have this mentality that you’re just supposed to deal because they’re soooo great, and it’s so wrong.
I hope they quit fucking with you real soon, or the weights seem like a good idea.
sam’s last blog post..the vague title to accompany the vague post
January 18th, 2008 at 12:36 pm
This is just bullshit. Just like the fact that my previous gym “went out of business” and I still had 2 months left on my contract, but they won’t refund my money. Instead, another gym bought the contract and I’m “free to work out there through the end of February.” So not cool. I think you did the right thing.
Dana’s last blog post..Let Us Give Thanks
January 18th, 2008 at 1:33 pm
Oh hell yeah…they’ve had MORE than enough time to deal with this in a professional manner. You’re totally justified. I’d be moving to a different gym if that was how I got treated. You know, if I wasn’t allergic to gyms.
Karl’s last blog post..Social Networking, Blogrolls, and Beards
January 18th, 2008 at 1:46 pm
NOT bitchy enough ;).
Let me tell you something…they should have included a plan on how to GET you back on track and then CALLED you to make an appointment. I’d demand my money back and free training sessions and ownership of the whole damned gym ;).
Hilly’s last blog post..Band-tastic, then!
January 18th, 2008 at 3:19 pm
Mmmm, Johnny Depp. Yummy.
I mean - hey, that gym totally sucks! Jerks. I hope they satisfy you (you know, in a business-like way, not in a dirty way - though hey, how cute was your trainer?) soon.
My hubby asked me to tell you that he thinks it’s silly for your blog to have your cartoonie girl in a skirt rather than, y’know, sugarpants. tee hee.
Violet the Verbose’s last blog post..I Stand Slightly Corrected
January 18th, 2008 at 3:20 pm
I think you could have been bitchier, it sounds fine to me.
You better get your money back, or I’ma gonna bust a cap in someones ass…or something…like that?
Sarcastica’s last blog post..Rockband
January 18th, 2008 at 4:16 pm
I would have been looking for a toll-free number or some sort of phone number so I could talk to someone. I always like for someone to hear my displeasure. I like to make someone accountable. It’s so easy for e-mails to get “lost” or deleted.
When you have someone’s name and phone extension they can’t get away so easily.
I AM the customer from hell.
Lisa’s last blog post..iShould Be Studying
January 18th, 2008 at 4:35 pm
I was going to say that it was just fine until I read Hilly’s comment. I’m going to have to agree with her and Sarcastica in saying that you could have been bitchier.
Dagny’s last blog post..Y’all still are cracking me up
January 20th, 2008 at 3:29 am
Did you want me to come over and smack someone around? I will. Just say the word. But can I wear gloves? I’d hate to break a nail. Ha! I think it’s a great letter.
Sassy’s last blog post..The Calgary Flames - Craig Conroy
January 25th, 2008 at 8:21 pm
[...] Goodlife: Thanks for FINALLY CALLING. Thanks also for brushing off your craptastic ability to return emails and phone calls and get things done. The trainer who finally called me had NO idea what happened and that I’d [...]